Amazing Foundation Donor & Customer Support Policy ​Effective Date: March 17, 2026 ​At the Amazing Foundation, we are deeply grateful for the community of donors, volunteers, and advocates who make our life-saving work possible. We are committed to providing transparent, compassionate, and timely support to everyone who interacts with our organization. ​This policy outlines how our support team handles inquiries, donation management, and general communications. ​1. Contact Information ​Our dedicated support team is here to assist you. You can reach us through any of the following channels: ​Email: support@amazing.foundation ​Phone: +1 (302) 241-8126 ​Mailing Address: 8 The Green Ste a, Dover, Delaware, 19901 ​2. Support Hours & Response Times ​Operating Hours: Monday through Friday, 9:00 AM – 5:00 PM (EST). ​Response Time: We strive to respond to all email and voicemail inquiries within 24 to 48 business hours. During times of active emergency relief campaigns, response times may be slightly delayed, but every inquiry is important to us and will be addressed. ​3. How We Can Help ​Our support team is fully equipped to assist you with: ​Donation Management: Processing one-time or recurring donations, updating payment methods, or adjusting donation amounts. ​Tax Receipts: Issuing, re-sending, or correcting official donation receipts for tax purposes. ​Campaign Information: Providing updates on our frontline initiatives, including our food distribution, medical aid, and shelter programs for displaced families. ​General Inquiries: Answering questions regarding volunteer opportunities, partnerships, and foundation operations. ​4. Donation Refund Policy ​We recognize that financial errors can occasionally happen. ​If a donation is made in error, or if the wrong amount was accidentally processed, please contact us at support@amazing.foundation within 30 days of the transaction. ​We will gladly issue a full or partial refund to the original payment method. Please allow 5-10 business days for the refunded amount to reflect in your account. ​5. Privacy & Data Security ​Your trust is our priority. The Amazing Foundation takes donor privacy seriously. We will never sell, trade, or share your personal information, contact details, or financial data with third parties. All online donations are processed through secure, encrypted payment gateways to ensure your information remains protected at all times. ​6. Feedback and Grievances ​We are always striving to improve. If you have feedback, suggestions, or concerns regarding your experience with the Amazing Foundation, we encourage you to reach out to us by phone or email. All grievances will be reviewed promptly by our management team to ensure a fair and respectful resolution.